Security Key Holding Services and Alarm Response

SIA Accredited Key Holding Services and Alarm Response

What is a key holding service?

Key holding is a service where spare keys to a property are kept safe on behalf of a business. It is a service to support business owners by providing access to their commercial premises in the event of a lost or stolen key, alarm activation or to lock and unlock premises during out of hours.


How can Empire Security Services help?

Empire Security Services are experts in understanding the security of different environments and are skilled and licensed to act as the primary key holding personnel for alarm activations.

We offer 24 hour, all-year-round key holding services and alarm response, meaning we keep keys or access codes in a guaranteed secure location, allowing us access to the premises in the event of an alarm activation. Our alarm response time is immediate and carried out by our highly trained SIA Accredited mobile officers, eliminating the need to manage internal key holders, and ensuring only professionally trained security personnel arrive at potentially dangerous scenes.

The next working day, a report is then sent outlining all relevant details to keep you informed.

In the unfortunate case that damage or theft is caused to your property, our response officers will take action to secure all perimeters and property on-site. Furthermore, we will liaise with emergency services including out of hour contacts until all relevant security safety measures are complete. Alternatively, if required by the customer, the security shall remain active on site until further notice.

According to the Association of Chief Police Officers (ACPO), the primary key holder to a property should be able to respond within 20 minutes when an intruder alarm is activated.

Benefits of using Key Holding and Alarm Response Services

No personal risk – In the event of an intruder at your business premises, we can respond promptly, 24 hours a day, 365 days a year. This eliminates the potential risk to you or your staff and any consequent possible liability.

Peace of Mind and Wellbeing – We initiate appropriate action as required, and look after your interests, relieving you of any worry whilst you are away from your property.

Avoids confusion - Professional key holding personnel know what to do at all times due to their specialist training and experience. Because of this, they are able to provide an effective response no matter the circumstances. This cannot be guaranteed by allocating key holding responsibilities in-house, especially if you have multiple key holders who do not communicate with each other.

Insurance Advantage – Under the terms of many policies, insurance may be nullified during a period when the alarm system is not functioning. This can be avoided by our ability to maintain security at your premises if required.

Audit Trail - Receive detailed reports of call-outs and visits.



At Empire Services we deliver quality key holding and alarm responses in accordance with BS7499 standards at competitive cost-effective rates.  Give us a call to find out how we can help you today.

key holding from Empire Security Services


We provide fully trained and licensed security officers to respond to alarm activations on your premises.


We guarantee to hold the keys in a safe environment.

Fast and Effective

Fast and effective alarm response to protect your business.

Mobile Patrol Vehicles


All our Mobile vehicles are branded with professional security livery.

In Control

Our tracked and 24 hour control room supported officers and vehicles supply an audit trail for your business.